Legal Document · Latest Version

Zbazz Terms & Conditions — Complete Membership & Usage Policy

This document sets out the terms governing use of the Zbazz platform. Please read it in full before registering. Opening an account on Zbazz means you accept all of these terms.

Last updated: 1 June 2026  ·  Bangla Version

Key Aspects of the Terms & Conditions

Before reading further, here are 6 key things you should know

Registration Eligibility

You must be at least 18 years old to open an account at zbazz. Only one account per person is permitted. Providing inaccurate information may result in account closure.

Deposits & Withdrawals

Minimum deposit is ৳10; minimum withdrawal is ৳100. Payouts are typically processed within 5–15 minutes. Large withdrawals may be delayed if KYC verification has not been completed.

Bonuses & Promotions

All bonuses are subject to specific wagering requirements. Any bonus not used within the designated timeframe will be forfeited. See the promotions page for full details.

Account Security

Your password and login credentials must be kept strictly confidential. Zbazz is not liable for any unauthorized access to your account. Report any suspicious activity immediately.

Prohibited Activities

Multiple accounts, use of bots, manipulation, or any fraudulent activity is strictly prohibited. Such conduct may result in account closure and forfeiture of deposited funds.

Responsible Gaming

Zbazz is committed to responsible entertainment. You can set daily limits, self-exclusion, and cooldown periods. Registration is strictly prohibited for anyone under 18.

Important Notice: These Terms & Conditions constitute a legal agreement between you and the Zbazz platform. By using Zbazz, you confirm that you have read, understood, and agreed to all of these terms.
1
General Terms & Scope of Application

Zbazz is an online entertainment platform offering Sports Betting, Live Casino, slots, and a variety of other wagering games. This platform is Zbazz Entertainment Ltd. Operated under an international gaming licence.

These Terms & Conditions apply to all members, visitors, and anyone using any Zbazz service. They take effect whenever Zbazz is accessed via the mobile app, website, or any other channel.

1.1 Language & Interpretation

The Bangla version of this document is provided for the convenience of members in Bangladesh. In the event of any dispute, the original English version shall be considered final.

1.2 Scope of Services

  • Sports Betting (cricket, football, tennis, badminton, and many more)
  • Live Casino Games (Baccarat, Roulette, Blackjack, Poker)
  • Slot Machine Games & Progressive Jackpots
  • Virtual Sports & Esports Betting
  • Lottery & Instant Win Games
2
Registration, Account & Membership

2.1 Registration Eligibility

To open an account with Zbazz, you must meet the following requirements:

  • You must be 18 years of age or older.
  • Your country of residence or current location must not be one where Zbazz's services are prohibited.
  • All information provided must be truthful, accurate, and complete.
  • No individual may open more than one account.

2.2 KYC (Know Your Customer) Verification

Zbazz conducts identity verification for security and legal compliance. Zbazz may request the following documents at any time:

Document TypePurposeWhen Required
National ID Card / PassportIdentity VerificationOn first withdrawal
Selfie (holding ID)To verify ownershipIf needed
Mobile Pay/Nagad StatementPayment Method VerificationFor large withdrawals
Proof of AddressProof of AddressIf needed
Warning: Withdrawals may be temporarily held if KYC verification is incomplete. Please cooperate by providing the required information.

2.3 Account Responsibility

You are fully responsible for all activity on your account. Never share your login credentials with anyone. Keep your password strong and change it regularly. If you notice any suspicious activity on your account, contact Zbazz Support immediately.

3
Deposit, Withdrawal & Payment Policy

3.1 Deposits

Zbazz currently supports the following payment methods:

  • Mobile Pay (Personal & Merchant)
  • Nagad (Personal & Merchant)
  • Rocket (Dutch-Bangla Bank)
  • Bank Transfer (selected banks)
Payment MethodsMinimumMaximum (Daily)Processing Time
Mobile Pay৳10৳50,000Instant
Nagad৳10৳50,000Instant
Rocket৳50৳30,000Instant
Bank Transfer৳500৳5,00,0001–3 business days

3.2 Withdrawal Policy

The following rules apply to withdrawals:

  • The minimum withdrawal amount is ৳100.
  • The payment method used for deposits must be the same as the one used for withdrawals.
  • Bonus balances cannot be withdrawn directly — wagering requirements must be met first.
  • For KYC-verified accounts, payouts are typically processed within 5–15 minutes.
  • Zbazz reserves the right to place withdrawals on hold in cases of suspected suspicious activity.
Please note: Zbazz never charges any fees on deposits or withdrawals. Third-party fees (such as Mobile Pay charges) may apply.
4
Bonuses, Promotions & Wagering Conditions

Zbazz offers a variety of bonuses and promotional offers, each with its own terms and conditions. Please read the specific terms of any bonus before claiming it.

4.1 General Bonus Terms

  • Once activated, each bonus must be used within the specified period — generally between 7 and 30 days.
  • Withdrawals cannot be processed until the wagering requirements attached to a bonus have been fully met.
  • The same person may not claim a bonus more than once.
  • Multiple members of the same household sharing a device or network may each claim a bonus only once.

4.2 Wagering Requirements

The wagering requirement refers to the number of times bonus funds must be wagered before a withdrawal can be made. For example: a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets before withdrawing the bonus.

Bonus TypeGeneral WageringDuration
Welcome Bonus15x — 30x30 days
Reload Bonus10x — 20x14 Days
Free Spin Winnings25x — 40x7 days
Cashback Bonus1x (Direct)7 days
Loyalty PointsZero (immediately usable)90 Days
Special Notice: zbazz reserves the right to modify, suspend, or cancel any bonus offer at any time. Any suspected misuse of bonuses or attempts to collect bonuses through multiple accounts may result in cancellation of all bonuses and closure of the account.
5
Betting Rules & Odds Policy

5.1 Bet Acceptance

A confirmation message is sent as soon as a bet is accepted at zbazz. If no confirmation is received, the bet should be considered unplaced. zbazz is not liable for unconfirmed bets resulting from internet connectivity issues.

5.2 Odds Changes

Once a bet is accepted, payouts will be settled at the odds in place at the time the bet was placed, even if the odds change afterwards. In live betting, odds can shift rapidly — always verify the odds before submitting your bet.

5.3 Cancellations & Refunds

  • If a match is cancelled, the full stake will be refunded.
  • If a bet is cancelled due to a technical error, a full refund will be issued.
  • Once a match has started, bets generally cannot be cancelled.
  • In certain cases, the Cash Out feature allows a bet to be partially or fully settled early.

5.4 Maximum Win Limit

Each bet is subject to a maximum payout limit. For Sports Betting, the maximum payout per bet is ৳50 lakh. The combined daily maximum payout across multiple bets is ৳1 crore.

6
Prohibited Activities & Fraud Policy

To maintain a fair and secure environment, zbazz strictly prohibits the following activities:

  • Creating or operating multiple accounts.
  • Placing bets using automated bots, scripts, or software.
  • Using another person's account, or selling/transferring an account.
  • Depositing using a credit card or another person's payment method.
  • Involvement in money laundering or terrorist financing.
  • Abuse or manipulation of the bonus system.
  • Fraudulent conduct toward Zbazz employees.
  • Exploiting platform vulnerabilities or bugs to gain an unfair advantage.
Consequences: If any of the above activities are detected, Zbazz reserves the right to close the account without notice, forfeit all balances, and take legal action where necessary.
7
Account Suspension & Restrictions

7.1 Closure at Member's Request

You can close your zbazz account at any time by contacting support or using the option in your account settings. Please ensure all remaining balance is withdrawn before closing.

7.2 Closure by Zbazz

Zbazz reserves the right to unilaterally suspend or restrict an account for the following reasons:

  • Breach of Terms & Conditions.
  • Suspicious or fraudulent activity.
  • Providing false information.
  • Incomplete KYC verification.
  • Regulatory authority directives.

7.3 Self-Exclusion

As part of our responsible gaming commitment, you may request a temporary or permanent self-exclusion at any time. Once activated, this cannot be reversed before the specified period has elapsed.

8
Privacy & Data Protection

Zbazz treats the protection of your personal data as its highest priority. We do not sell or share your personal information with any third party.

For full details on how we collect, store, and use your information, please refer to our Privacy Policy can be found on the page.

  • All data is protected with SSL encryption.
  • Payment data is stored in accordance with PCI-DSS standards.
  • Information may be shared upon request from regulatory authorities.
  • A separate consent will be obtained if your information is to be used for marketing purposes.
9
Responsible Gaming Policy

Zbazz believes entertainment should be enjoyable. We are committed to promoting responsible gaming and offer the following tools:

  • Daily Deposit Limit: Set your own daily deposit limit.
  • Session Time Limit: Set a limit on how long you play in a single session.
  • Cooldown Period: Temporarily suspend your account for 1 to 30 days.
  • Self-Exclusion: Suspend your account for 6 months or permanently.
  • Reality Check: Regular reminders of how long you have been playing.
Please note: Gaming is for entertainment only. If you feel it is having a negative impact on your life, please contact support immediately or Responsible Gaming View page.
10
Complaints & Dispute Resolution

For any complaints, please contact the Zbazz support team first. We aim to provide an initial response to all complaints within 72 hours.

How to submit a complaint:

  • Step 1: Submit a complaint via live chat or email at support@zbazz.ws.
  • Step 2: Note your complaint reference number and keep all relevant information on record.
  • Step 3: The Zbazz team will provide a resolution proposal within 72 hours.
  • Step 4: If you are not satisfied with the resolution, the matter can be escalated to a higher level.

For all disputes on Zbazz, the platform's logs and records shall serve as the definitive evidence.

11
Changes & Updates to Terms

Zbazz reserves the right to amend these Terms & Conditions at any time. For significant changes, members will receive a notification in their account and the update date will be published on the website.

Continued use of Zbazz after any changes have been made will be considered acceptance of the updated terms. We recommend visiting this page regularly.

Last Updated: These Terms & Conditions were last updated on 1 June 2026. Key changes from the previous version: updated bonus wagering table and revised KYC clauses.
12
Contact & Support

If you have any questions or comments regarding these Terms & Conditions, please reach out to the Zbazz support team:

  • Email: support@zbazz.ws
  • Live Chat: 24/7 — Available on the website or app
  • Language: Support is available in both Bengali and English
  • Average Response Time: Live chat: 3 minutes; Email: 24 hours

Frequently Asked Questions

No. Zbazz strictly enforces an 18+ policy. No one under the age of 18 may register, and this is verified automatically by the system. Any account found to belong to a minor will be closed immediately.

No, bonuses cannot be withdrawn directly. Each bonus has its own wagering requirement. Once the wagering requirement is met, any winnings derived from the bonus may be withdrawn.

Members are solely responsible for keeping their login credentials secure. If you notice any suspicious activity, contact support immediately. Zbazz maintains robust security measures but is not liable for losses resulting from a member's own negligence.

The Bangla version is provided as a convenience for our members. In the event of any legal dispute, the original English version shall be considered final and binding.

Yes, two adults from the same household may hold separate accounts; however, verification may be required if both accounts are created from the same device. Neither person may claim the same bonus more than once.
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